Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank's clearance times.
To start a return, please email firstname.lastname@example.org with your order number and reason for the return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once your return is received we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your return. If you are approved, then your return will be processed, and a store credit code for the full amount of your purchase will be emailed to you within a few days. If your return is rejected, then the item will be mailed back at your expense.
You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
You can always contact us for any return question at email@example.com.
Return Policy Details:
Items will not be refunded if they are not returned in the same condition they are sold. Examples of refusals but not limited to:
• Signs of wear
• Make-up Stains
• Deodorant Stains
• Animal hair
• Cigarette Smoke
• Fragrance scents
Final Sale Items are not returnable. Final sale items include:
• Special Orders
• Custom Orders
• Sale Items
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.